Shipping policy

Thank you for supporting TAL YOCHAY. As a professional New Zealand online apparel boutique, we focus on standardized order handling and secure global logistics services. We strictly inspect and professionally package all fashion clothing items before dispatch, aiming to ensure every customer receives authentic, intact products within stable and predictable shipping cycles.

1. Order Processing Time

All confirmed and fully paid apparel orders will go through internal review, quality inspection and protective packaging within 1–5 business days. Our warehouse processing work only operates on standard working days, excluding weekends and official public holidays observed in New Zealand.
During flash sales, holiday promotions and order volume surges, standard processing schedules may be slightly prolonged. Our team will send timely email notifications to customers once obvious delays occur, ensuring full transparency

2. Shipping Rates and Delivery Estimates

Shipping fees for all clothing orders are calculated according to package weight, size and delivery destination. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page before payment confirmation. Our store does not offer free shipping, shipping discounts or any logistics preferential benefits of any kind.
The standard estimated delivery duration for all apparel orders is 15 business days. All delivery times are reference estimates only and cannot be fully guaranteed. Actual delivery progress may be affected by logistics carrier operational adjustments, customs clearance cycles, severe weather, regional logistics restrictions and holiday closures, subject to real-time logistical conditions.

3. Shipment Confirmation and Order Tracking

Once your clothing order is dispatched from our warehouse and picked up by our authorized logistics provider, you will receive an official shipment confirmation email containing your exclusive tracking number and dedicated tracking portal access.
Tracking data will not activate immediately after dispatch. In most cases, complete transit status and delivery records will be fully available for customer inquiry within 24 to 48 hours after the carrier completes system scanning and data synchronization.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, complete and valid recipient addresses and contact details during checkout. Please verify all delivery information carefully to avoid misdelivery, package detention or return issues.
TAL YOCHAY assumes no liability for delivery errors, package loss or return expenses caused by incorrect or incomplete customer-provided shipping information. Any packages returned due to address errors will require the customer to bear all return logistics fees and additional reshipping charges for secondary delivery.

5. Lost or Damaged Packages

If your apparel package is stranded, missing or presumed lost during international transit, please submit a formal logistics investigation request with your valid order number to our support team within 3 business days after the scheduled delivery date.
If your clothing items arrive with broken packaging, fabric tearing, stains, extrusion damage or other transit-caused defects, please contact our customer service team within 24 hours of package receipt. Clear original photos of both the outer packaging and damaged merchandise are required for case verification. Our team will conduct a detailed review and provide targeted after-sales solutions promptly.

6. Apparel Care and Usage Notice

Every garment sold in our store is equipped with unique fabric care labels and material-adapted maintenance guidelines. Different textile materials correspond to exclusive washing, drying, ironing and storage methods. We recommend all customers follow official care instructions to maintain the fabric texture, color fastness and wearable lifespan of each clothing piece.
We will not undertake after-sales liability for garment damage, shrinkage, fading, deformation and premature wear caused by unauthorized tailoring and modification, non-standard cleaning methods, high-temperature drying, artificial damage and other improper usage that violates product care specifications.

7. International Shipping and Customs Notice

All cross-border apparel shipments may trigger import duties, commodity inspection fees and other taxable charges in accordance with the local customs rules and foreign trade policies of the destination country or region.
All customs and import-related expenses are independent of product prices and shipping fees, and shall be borne solely by the customer. These fees are not included in order settlement amounts. Customers need to independently comply with local import regulations and complete customs clearance and fee payment procedures on their own.

8. Contact Information

If you have any questions or consultation needs regarding our shipping regulations, order processing and logistics services, please reach out through our official service channels:
Trade Name: TAL YOCHAY
Phone Number: +64 29 179 3186
Email: service@talyochay.shop
Physical Address: 29 Tui Glen Road, Auckland, AUK 0626, New Zealand